Contact information for contacting the Controller

Contact information for issues related to the processing of personal data is: info@softroom.lv

Legal address: Anniņmuižas bulvāris 38 - 58, Riga, LV-1067

Actual address: Jaunā iela 12, Piņķi, Mārupe municipality, LV2167

Phone: +37127009636

The Controller who will process your personal data will process:

SIA “RER LOGISTICS” (hereinafter referred to as the Controller), Unified registration No. 40203464781, Legal address: Anniņmuižas bulvāris 38 - 58, Riga, LV-1067, Latvia, which independently determines the purposes and means of processing personal data.

The Controller determines the purposes and means of processing personal data, such as branding, marketing, financial, personnel, etc. administrative and for the management of business, goods, services, customer, supplier and cooperation partner relationships.

The Controller is independently responsible for the processing of personal data for its own purposes, such as the fulfillment of contractual obligations, data processing for retail purposes, etc.

The Controller processes personal data for the following purposes:

1. For the provision of services and the sale of goods in the store in person and on the websites maintained by the Controller:

https://softroom.lv, https://softroom.lt, https://softroom.ee for the purpose of identifying the customer, servicing the customer, concluding a purchase agreement, a distance contract, delivering the goods and administering payments. Within the scope of the aforementioned purpose, We may contact You using the contact information You have provided (telephone number, e-mail address, postal address, as well as using SMS notifications to inform You about the progress of Your orders).

Legal basis for processing this data: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the Regulation) Article 6(1)(b) of the Regulation: processing is necessary for the performance of a contract to which the data subject is a party or for taking steps at the request of the data subject prior to entering into a contract, Article 1(f) of the Regulation – legitimate interests of the company – improving the service; as well as Article 6(1)(c) of the Regulation: processing is necessary for compliance with a legal obligation to which the controller is subject – performance of obligations undertaken and keeping of accounts, in accordance with the Law of the Republic of Latvia on Accounting, the Law on Annual Reports and Consolidated Annual Reports, Cabinet Regulation No. 585 “Regulations on the Keeping and Organisation of Accounting”, the Civil Procedure Law, etc. Accounting data is stored for 5 years, or up to 10 years in case of default.

2. In order to provide after-sales service (warranty and post-warranty service) by the Controller, the following services are offered in the furniture production and/or marketing process, which includes the manufacture, delivery and installation of furniture, as well as the provision of warranty and post-warranty service services:

Furniture warranty and post-warranty repair, furniture preventive maintenance, problem solving in the Skandi Mēbele furniture warehouse, customer visits, servicing of furniture rental agreements and provision of furniture repair services requested by customers, as well as organization of furniture installation and delivery.

Service provision documentation is created manually or using the company's internal documentation system, which ensures the recording of information on the work performed, its volume and progress. This allows the customer to obtain an overview of the repair and service process.

The legal basis for processing this data is: Article 6(1)(b) of the Regulation: processing is necessary for the performance of a contract to which the data subject is a party or for taking steps at the request of the data subject prior to entering into a contract, as well as Article 6(1)(c) of the Regulation: processing is necessary for compliance with a legal obligation to which the controller is subject – Article 16 of the Consumer Rights Protection Law.

Repair acts and furniture repair execution solution descriptions are stored for 2 years, but the customer acceptance act and accompanying documents are stored for 5 years. Service cooperation agreements and technical maintenance agreements with legal entities are stored for 10 years to ensure our legitimate interests, and the data is stored in the documentation system for 5 years.

3. For financial, accounting and personnel accounting - for the purpose of accounting, resource planning, accounting of services provided, payment, tax, debt administration; accounting of goods/services received, payment; accounting of information necessary for employment relationships with employees, accounting of wages; accounting of settlements with the company.

Legal basis for the processing of this data: Article 6(1)(c) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the Regulation): processing is necessary for the performance of a legal obligation to which the controller is subject - performance of obligations undertaken and accounting,